Marking a significant next step in the aerial aftermarket business, Terex Aerial Work Platforms (AWP), announced today that 16 Terex Service Centers and more than 200 Terex Aerial Work Platforms field and service technicians located throughout the United States are now equipped to provide maintenance and repair services for all makes and models of aerial, cranes, telehandlers, utility equipment, winches, service bodies and lighting. Additional offerings will include frequent and annual inspection services; maintenance contracts; warranty and service bulletin work; damage and routine repairs; and insurance estimates.
“The Genie 360° maintenance and repair service will serve as a complement to our customers’ offerings,” said Tim Ford, President, Terex AWP. “The Terex Service Centers offer extra capacity when our customers’ service centers are full. We will simply provide that flexible capacity to undertake major repair jobs in support of our customers’ efforts.”
“Previously, Genie customers were asked to perform equipment maintenance and repairs themselves or by way of other dealers,” said Siva Balakrishnan, Vice President, Global Services, Terex AWP. “Now, through the collaborative efforts of Genie and Terex Utilities, which make up Terex AWP, we will be able to provide dedicated locations so that our customers have a consistent place to bring their fleet outside of their own infrastructure for repairs and maintenance. Customers will be able to count on the reputation of our factory-trained and knowledgeable Terex AWP Team Members.”
For over a decade, the service centers have been providing outstanding service to their customer base, and will also continue to provide service and support for all Terex Utility, allied and complementary products.
The Terex service centers are located throughout the United States, including facilities in:
Seattle, Wash. – Spokane, Wash. – Sacramento, Calif. – Fontana, Calif. – Modesto, Calif. – Phoenix, Ariz.- Denver, Colo. – San Antonio, Texas – Portland, Ore.- Nashville, Tenn. – Birmingham, Ala. – North Little Rock, Ark. – Fort Worth, Texas – Richmond, Va. – Charlotte, N.C. – Waco, Texas
Maintenance services are an important component of the new Genie 360° aftermarket offerings. Genie 360° is a comprehensive collection of customer support services — ranging from parts to refurbishment — that provides customers a dedicated team of solutions professionals. For more information, visit the Genie website at www.genieindustries.com