Arborwell, a Hayward, California-based tree management company, has been awarded the prestigious Diamond Certification for the third year in a row after being rated highest in quality in ongoing customer satisfaction ratings performed by American Ratings Corporation.
In order to earn Diamond Certification, a local service company must apply to be rated by American Ratings Corporation (ARC) and pass each part of its twelve-step rating and certification process. ARC pulls a random sample of past customers from the applicant company’s files and surveys 100 customers by telephone. Not only do the customers rate the applicant company on a 1 to 10 scale for quality, but they also indicate their willingness to return or refer other consumers to the company. A customer satisfaction survey score of greater than 90 on a 100 scale is required.
In addition, ARC verifies liability and workers’ compensation insurance, state license status,
complaint status, business practices, financial stability and legal judgment status. Ongoing
customer satisfaction surveys are also conducted to ensure the Diamond Certified company is maintaining the highest level of customer satisfaction.
“Earning and keeping your Diamond Certified status is a great achievement,” said Jim Stein,
Founder and CEO of American Ratings Corporation. “Congratulations to Arborwell on earning
Diamond Certified for your third consecutive year. High customer satisfaction is the ultimate
accomplishment in business.”
“We are honored to have received this prestigious certification for the third year in a row,” said Peter Sortwell, President and CEO of Arborwell. “Our goal has always been to provide our clients with the highest level of customer service. It is gratifying to know that we are meeting their needs.”