AnswerArmy.com is an online community dedicated to answering and solving customer questions, as well as providing applicable information on the care of products in Husqvarna’s family of brands. The new site supports many of Husqvarna’s brand offerings, including Husqvarna, Weed Eater, Poulan, Poulan Pro and McCulloch.
The “Army” is virtually staffed by Husqvarna product experts with more than 500 collective years of category experience, who verify that all answers are accurate and correct.
With this first-of-its-kind site within the industry, Husqvarna strives to answer all questions correctly within 24 hours. Customers can call customer service if they prefer to speak with a representative.
“An army of outdoor power experts have already answered your question at AnswerArmy.com,” said Mike Lewis, Husqvarna eBusiness manager.
Husqvarna has also re-launched the “Customer Support” section of Husqvarna.com at http://husqvarna.custhelp.com/ for customers in the United States. The site now contains a database of more than 1,200 searchable FAQs, integrates with AnswerArmy.com, and provides easy access to its expanding library of product how-to videos.
Visit Husqvarna.com and click on “Customer Support” to explore and experience the new features.
“These sites are part of a number of digital customer service solutions Husqvarna has put into place to help customers when they have an immediate product or application question,” Lewis said. “With a vast array of information on the web, we wanted to make sure our customers had a resource that came from the manufacturer of the products, the true expert.”